Privacy Policy
This privacy policy sets out how POCCA uses and protects any information that you give when you us this website.
POCCA is committed to ensuring your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
HOW WE COLLECT INFORMATION
We may collect the following information when you interact with us through the following ways: registering or using our website, registering at one of our client events, when you contact us via telephone, message, email, social media (Instagram).
WHAT WE COLLECT
When you visit the POCCA website, we automatically collect certain information about your device. This includes details such as your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse our site, we collect information about the individual pages or products you view, the websites or search terms that referred you to us, and information.
When you make a purchase, we collect information from you including name, email address, phone number, billing and shipping addresses and payment details including credit card or debit card numbers and PayPal contact details.
We will also collect device details regarding how you made a transaction on our website: via the website, phone, email or at a POCCA event. Details of when you contacted us via email, telephone or direct message will also be collected.
WHAT WE DO WITH YOUR INFORMATION
At POCCA we treat your personal information as private and confidential. However, there are certain circumstances where we may disclose your information, as outlined below. We process your personal data in compliance with the Data Protection Act 1998 as well as any other applicable privacy and data protection laws.
The information we gather helps us understand your needs and provide you with a better service. Specifically, we use it to:
- Process and fulfil orders placed via our website, phone, email, or events.
- Handle payments and prevent fraudulent transactions. We may retain payment details for a reasonable period and share them with trusted third parties to carry out these functions securely.
- With your consent, store your preferences and transaction details to inform you about our products, services, special offers, discounts, promotions, and events that we believe may interest you, through email, messaging, or other digital channels.
- Register and maintain your account on our website, including updates such as address changes.
- Analyse customer and product trends to improve our offerings and services.
- Assess and manage job applications, retaining information for a reasonable period after the recruitment process for administrative purposes.
If requested by law enforcement or regulatory authorities investigating illegal activities, we may provide the necessary personal information as required. Additionally, we may monitor calls in specific circumstances to ensure quality, prevent crime, or meet regulatory requirements.
By providing your personal information, you agree that you do not object to us using it for the purposes outlined in this privacy policy. You confirm that you do not and will not consider any of these purposes a breach of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
We will keep personal data only for as long as necessary for the purposes outlined above. You have the right to access the information we hold about you and can request this at any time by contacting us.
CLIENT CONTROL OF PERSONAL INFORMATION
You can choose to restrict the use of your personal information by clicking the box that you do not want the information to be used for direct marketing purposes whenever you are asked to fill in a form on the website.
CAN I UNSUBSCRIBE?
If you no longer want us to hold your personal information you are able to unsubscribe from the POCCA community.
At the end of every email that we send, you can click the “unsubscribe” link which will automatically unsubscribe you from our email communication. If you have any queries please contact our customer services here.