Shipping policy

DELIVERY

Your POCCA bag will be dispatched within 1-2 working days after placing the order; we ship with our trusted partner.  

Shipment delivery times are as follows:

• Italy: within 1-2 working days
• Europe and USA within 2-5 working days
• Rest of the world: within 3 – 7 working days

You will always receive an email with confirmation of shipment and tracking details, so you can track your order from dispatch to arrival.

We will try to ensure delivery estimates are met but we are not responsible for delays caused by third parties or unprecedented weather conditions beyond our control. If you have any issues with shipments do not hesitate to contact us here.

CUSTOMS DUTIES & IMPORT TAX

Customers outside of the EU and internationally must be aware of and responsible for custom fares upon entry into the country.

RETURNS

For any returns please contact us here and include your order number in the message and we will be happy to exchange or refund items returned within 14 days of delivery. Any returns received outside of the this 14-day window will be refused.

All bags must be returned un-used with the original hang tag attached to the bag. We will not accept items returned in a used or damaged condition.

Customers are responsible for return costs but we would advise you to send any parcels with tracked shipping. Please inform us in advance if you are returning any bag to ensure that we can also track the parcel from our end and ensure it arrives. POCCA will not be responsible for damaged or lost goods during the return transit.

Card details and personal contact details of our customers are not shared with third parties.